Trust


I had just received another short text message from Ipoeng that afternoon. He asked me to get him more salak. He needed 200k rupiah of salak to be delivered to Lampung and he wanted to pick them up at 11 am.

Unfortunately, harvest time had just passed by. I thought I wouldn’t be able to get enough salak for Ipoeng. 30 kg seemed to be difficult to get.

That afternoon, I was feeling lucky I found Siti Marfungah whose had some salak in her garden.  Then, I asked her to pack all those salak.

The time had come, Ipoeng took the salak. Ipoeng started a conversation with Marfungah:

Ip: Have you pack the salak?

Mr: Yes. Everything was done. I packed them in 2 packs, one in the sack, and the other in the cardboard.

Ip: Okay, thank you. I will take them right away.

Mr: Yes, Sir. The total is 36 kgs.

Ip: I don’t really care how much salak I’ll get

Mr: May you check the salak, first, sir?

Ip: That’s enough. Just packed them up and I’ll pay you 200k.

Marfungah then whispered to me: I did pick more salak than what he ordered in purpose just to make him see how I pick the salak. The rest, I can sell it to other seller. Giving something packed is like letting someone buy pig in a poke. Luckily, a customer like Ipoeng thinks that seller like me is trustworthy, so he asked me to pack those salak up right away.

Kelor’s residents are like Marfungah. Even the customers their trust towards them, they insist to show the products just to keep the customers trust. They don’t really matter with the feedback they will get.

==========================================

Sebuah sms dari Ipoeng masuk lagi ke inbox saya kemarin sore. Pesannya ‘mau minta tolong carikan salak lagi, boleh? Butuh Rp200 ribu mau dikirim ke Lampung. Besok tak ambil jam 11 siang, bisa kan?’

Berbagai macam pikiran muncul di benak saya, sehubungan dengan musim panen salak telah lewat. Mengumpulkan salak sejumlah ±30an kg bagi petani adalah hal yang cukup sulit. Beda dengan pedagang, stok barang sudah ada bahkan sebelum ada pesanan.

Sore itu saya cukup beruntung karena ada yang masih memiliki buah salak di pohon (namanya Siti Marfungah). Saya katakan padanya bahwa langsung dipacking saja.

Sampai tiba waktunya, Ipoeng datang mengambil pesanan. Dan terjadilah percakapan antara pembeli dan penjual berikut:

Ipoeng:              sudah dipacking?

Marfungah:     sudah, semua 2 pack, satu di karung, satu lagi di kardus.

Ipoeng:              langsung angkat saja, anak sya meminta saya segera pulang.

Marfungah:     yang dikarung buahnya pretelan, yang di kardus masih janjangan (bertangkai), semua ada 36 kilo (maksudnya 36 kilogram).

Ipoeng:              saya nggak mau tau dapatnya berapa kilo, tau saya Rp200 ribu saja.

Marfungah:     barangnya seperti ini (seraya menunjukkan salak yang tersisa di keranjang).

Ipoeng:              ya!

Setelah semua selesai, Marfungah berbisik pada saya ‘saya sengaja memetik lebih banyak dari kebutuhan agar mbak Ipoeng bisa melihat salaknya yang dipetik bersamaan. Toh sisanya masih bisa dijual ke pedagang, tetapi jual beli adalah masalah kepercayaan. Memberikan barang yang sudah dipacking dalam keadaan tertutup lebih mirip menjual kucing dalam karung.’ ‘Ya, saya mengerti, karena Ipoeng telah percaya maka langsung minta dipacking’, jawab saya.

Warga Kelor biasa bersikap seperti Marfungah. Walaupun pembeli sudah percaya, akan tetapi menunjukkan sampel barang merupakan upaya untuk menjaga trust yang diberikan. Tidak masalah kalaupun akhirnya ‘hanya’ mendapatkan jawaban ‘ya!’ dari pembeli.

~!@#$%^&*()_+

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s